Job Description
Join our award-winning customer service team in Virginia Beach and enjoy weekly paychecks and immediate start opportunities! We're seeking passionate individuals to deliver exceptional support experiences while building rewarding careers with competitive benefits and growth potential.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and account issues using CRM systems and internal resources
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with cross-functional teams to resolve complex customer escalations
- Meet/exceed performance metrics for first-contact resolution and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in call center or support environment
- Proficiency with CRM software (Salesforce experience a major plus)
- Exceptional verbal/written communication and conflict resolution abilities
- Ability to multitask in fast-paced digital/phone environments
- Strong problem-solving skills with attention to detail
- Availability to work flexible shifts including evenings/weekends