Job Description
Join Coastal Support Solutions as a Customer Service Representative and enjoy the stability of weekly pay with immediate start opportunities! We're seeking passionate individuals to deliver exceptional service to our diverse client base. This role offers competitive compensation, comprehensive training, and a supportive team environment. If you're ready to launch your career in customer service without waiting for payroll cycles, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex escalations
- Meet/exceed performance metrics (e.g., CSAT, AHT)
- Participate in continuous improvement initiatives
- Maintain compliance with company policies and regulations
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service experience
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexible availability including weekends/holidays
- Must pass background check and drug screening