Job Description
Join Nexus Customer Solutions and transform your career! We're seeking passionate Customer Service Representatives in Louisville, KY with immediate openings featuring weekly pay and comprehensive paid training. No experience required – we provide all tools for success. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment. Apply today to start your journey in customer excellence!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues with empathy
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with cross-functional teams to enhance service
- Proactively identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent (required)
- 1+ years customer service or call center experience (preferred)
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM platforms
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexible schedule availability (including weekends)