Job Description
Join New York Solutions Inc., an industry leader in customer experience, and kickstart your career with our Customer Service Representative role in Chicago! We offer weekly pay and comprehensive paid training to ensure your success. Enjoy a supportive environment with growth opportunities and competitive benefits. Perfect for motivated individuals seeking stability and advancement in the heart of Illinois!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve inquiries and troubleshoot technical issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to enhance service quality
- Meet/exceed performance metrics for response time and resolution
- Identify upsell opportunities to drive revenue growth
- Participate in ongoing training to master product knowledge
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Proficient in multitasking and time management
- Ability to thrive in fast-paced environments
- Basic computer literacy with MS Office suite
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening