Job Description
Join our award-winning customer service team in Jacksonville, FL and enjoy the stability of weekly pay with no waiting period! We're seeking empathetic professionals to deliver exceptional support while receiving comprehensive paid training. This role offers growth opportunities, flexible scheduling, and a collaborative environment where your voice matters.
Why Choose Us?
- Weekly paychecks (every Friday)
- 5-day paid training program
- Health benefits and retirement plans
- Career advancement pathways
- Modern, tech-equipped workspace
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and account modifications using CRM systems
- Document interactions accurately in Salesforce and internal databases
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed quality metrics (CSAT, FCR, AHT targets)
- Participate in weekly coaching sessions and performance reviews
- Support new hire training as subject matter expert
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience (call center background ideal)
- Proficient in Microsoft Office and CRM platforms
- Strong typing skills (35+ WPM) and multitasking ability
- Exceptional communication and conflict resolution skills
- Reliable transportation to Baymeadows Rd location
- Flexible availability (including weekends/evenings)
- Passion for helping others and continuous learning