Job Description
Join our award-winning team as a Customer Service Representative in sunny Jacksonville, FL! We offer weekly pay, comprehensive paid training, and a supportive work environment designed to help you thrive. This is your chance to build a rewarding career while making a real difference in customers' lives. Enjoy competitive compensation, flexible scheduling options, and opportunities for advancement within our growing company. No experience necessary – we provide all the tools you need to succeed!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with team members to escalate complex cases
- Meet/exceed performance metrics for quality and response times
- Contribute to process improvement initiatives
- Maintain product knowledge through ongoing training
Qualifications
- High school diploma or equivalent required
- Excellent communication and active listening skills
- Strong problem-solving abilities and patience
- Basic computer proficiency and typing skills
- Ability to work flexible shifts including evenings/weekends
- Positive attitude with a customer-first mindset
- Reliable transportation to our Jacksonville office
- Must pass background check and drug screening