Job Description
Join our dynamic team at Apex Customer Solutions for a Customer Service Representative position offering weekly pay! We're hosting an exclusive hiring event in Raleigh, NC to find passionate individuals who thrive in fast-paced environments. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in a supportive workplace.
Why Apply?
- Weekly paychecks for immediate financial flexibility
- On-the-job training and certification opportunities
- Health insurance, 401(k) matching, and paid time off
- Modern downtown Raleigh office with free parking
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues, product questions, and service complaints
- Document interactions accurately in Salesforce CRM system
- Meet/exceed daily performance metrics (CSAT, AHT, FCR)
- Collaborate with technical teams for complex issue resolution
- Participate in bi-weekly coaching sessions for skill development
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- Positive attitude and resilience under pressure