Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and enjoy the flexibility of remote work with weekly pay! We're seeking empathetic professionals to deliver exceptional support to clients across Ohio and Pennsylvania. No commute, no office politics – just meaningful work that fits your life.
What We Offer:
- Weekly paychecks (direct deposit)
- Comprehensive training & career growth
- Health benefits & 401(k) matching
- Home office equipment provided
- Flexible schedule options
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Process orders and troubleshoot technical issues
- Maintain detailed customer records in CRM systems
- Collaborate with teams to resolve complex cases
- Meet/exceed performance metrics (CSAT, FCR)
- Identify opportunities for process improvements
Qualifications
- 1+ years customer service experience
- High school diploma or equivalent (degree preferred)
- Excellent verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce)
- Ability to multitask in fast-paced environment
- Reliable high-speed internet connection
- Available for evening/weekend shifts as needed