Job Description
Join ConnectCare Solutions as a Customer Service Representative and enjoy the flexibility of working from home with weekly pay! We're hiring in both California and North Carolina for remote roles.
As a key member of our customer support team, you'll be the first point of contact for our clients, providing exceptional service and resolving inquiries efficiently. This full-time remote position offers competitive pay and a supportive environment where your impact matters.
Why Join Us?
- Weekly pay for financial flexibility
- 100% remote work anywhere in CA or NC
- Comprehensive training and growth opportunities
- Health benefits and performance bonuses
- Modern tech and ergonomic home office setup
If you're a motivated individual with excellent communication skills and a passion for helping others, we encourage you to apply!
Responsibilities
- Respond to customer inquiries via phone, email, and chat within 15-minute SLA
- Resolve billing, technical, and product issues with 95% first-contact resolution
- Document all interactions accurately in Salesforce CRM system
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed KPIs: 25+ calls/day, 90% CSAT score
- Proactively identify process improvement opportunities
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2C/B2B environments
- Exceptional verbal/written communication skills
- Proficient in CRM software (Salesforce experience a plus)
- Strong problem-solving and active listening abilities
- Reliable high-speed internet and quiet home workspace
- Authorized to work in the US without sponsorship
- Available to work flexible shifts including weekends