Job Description
Join Coastal Support Solutions for an exciting Customer Service Representative role with weekly pay and immediate start in beautiful Virginia Beach! We're seeking empathetic professionals to deliver exceptional support experiences while enjoying competitive compensation and flexible scheduling. This position offers rapid onboarding and direct deposit every Friday.
Our team thrives on positive interactions and problem-solving excellence. As a key member of our support division, you'll handle inbound inquiries, resolve issues efficiently, and contribute to our 98% customer satisfaction rating. No nights or weekends required!
Responsibilities
- Handle 50+ daily inbound/outbound customer calls with exceptional professionalism
- Resolve billing, technical, and account inquiries using CRM systems
- Document interactions accurately in Salesforce and internal databases
- Collaborate with technical teams for complex issue escalation
- Maintain 95% customer satisfaction through personalized solutions
- Meet/exceed monthly performance metrics (AHT, FCR, CSAT)
- Participate in weekly coaching sessions for skill development
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in B2C environment
- Proficient with CRM software (Salesforce/Zendesk experience)
- Excellent verbal/written communication skills
- Ability to multitask in fast-paced settings
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet and quiet home office space
- Available for immediate full-time training (Mon-Fri, 9am-5pm)