Job Description
Join our award-winning customer support team in Wichita, KS and enjoy the security of weekly pay and comprehensive paid training! We're seeking passionate individuals to deliver exceptional service while building a rewarding career with competitive benefits and growth opportunities.
Why Work With Us?
- Weekly paycheck (no more waiting!)
- 2-week paid onboarding program
- Medical, dental & vision coverage
- 401(k) with company match
- Tuition reimbursement program
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email & chat
- Resolve billing, technical & account-related issues
- Document interactions in CRM system with 100% accuracy
- Collaborate with technical teams for complex escalations
- Meet/exceed quality & productivity metrics (25+ calls/day)
- Proactively identify upsell opportunities for premium services
- Maintain detailed knowledge of product catalog & policies
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficient in MS Office & CRM platforms (Salesforce experience a plus)
- Ability to multitask in fast-paced environment
- Strong problem-solving & conflict resolution abilities
- Flexible availability (weekends & holidays required)
- Pass background/drug screening