Job Description
Join our award-winning remote team as a Customer Service Representative and become the voice of innovation! We're seeking dynamic individuals to deliver exceptional service from home in the Charlotte area. Enjoy flexible scheduling, comprehensive benefits, and rapid career advancement in a supportive digital-first environment. No commute, no office politics – just impactful work that makes a difference.
Responsibilities
- Handle high-volume inbound/outbound calls with empathy and efficiency
- Resolve complex customer inquiries using CRM tools and knowledge bases
- Document interactions and maintain accurate customer records
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics including CSAT and resolution rates
- Proactively identify upsell opportunities for premium services
- Participate in ongoing training to enhance product knowledge
Qualifications
- 1+ years customer service/call center experience
- Exceptional verbal/written communication skills
- Proficient in CRM software (Salesforce preferred)
- Type 40+ WPM with strong attention to detail
- Reliable high-speed internet and quiet workspace
- Ability to multitask in fast-paced digital environment
- Must be authorized to work in the US
- Flexible availability including evenings/weekends