Job Description
Join our award-winning customer service team and make an immediate impact! We're seeking passionate Customer Service Representatives for remote positions based in Austin, TX. Enjoy competitive pay, flexible scheduling, and comprehensive training – start your new career today from the comfort of your home office.
As a key member of our support team, you'll deliver exceptional experiences to local clients while working fully remotely. This is your chance to join a company that values growth, work-life balance, and community impact.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service issues using CRM tools and documentation
- Collaborate with cross-functional teams to address complex customer needs
- Meet/exceed performance metrics including first-contact resolution and CSAT scores
- Maintain accurate customer records in Salesforce and internal databases
- Proactively identify opportunities to enhance service quality and process efficiency
- Participate in ongoing training to stay updated on products and policies
Qualifications
- Minimum 1 year customer service experience in a B2C environment
- Exceptional verbal/written communication skills with neutral accent
- Proficiency with CRM platforms (Salesforce preferred) and MS Office Suite
- High-speed internet connection and quiet home office setup
- Ability to work independently while collaborating with remote teams
- Strong problem-solving skills and emotional intelligence
- Flexibility to work evenings/weekends based on business needs
- Texas residency required for local client support