Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and become the heart of our client interactions! We're seeking empathetic professionals to deliver exceptional support from the comfort of your home office. This immediate hire opportunity offers competitive pay, comprehensive training, and a flexible remote work environment. Help us build lasting customer relationships while advancing your career in Austin's thriving service industry. Apply today to start your journey with a company that values your growth and well-being.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues efficiently using CRM tools
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to resolve complex customer escalations
- Meet daily performance metrics for resolution time and customer satisfaction
- Identify upsell opportunities and promote company services appropriately
- Participate in ongoing training to enhance product knowledge and communication skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a call center or remote setting
- Proficiency with CRM software (Salesforce, Zendesk, or similar)
- Exceptional verbal/written communication skills with strong active listening
- Ability to multitask in a fast-paced digital environment
- Reliable home office setup with high-speed internet and quiet workspace
- Strong problem-solving abilities and conflict resolution techniques
- Must be authorized to work in the US and pass background screening