Job Description
We're urgently hiring passionate Customer Service Representatives to join our remote team in Jacksonville, FL! As the voice of our brand, you'll deliver exceptional support while enjoying the freedom of working from home. This is your chance to make a real impact with flexible hours and competitive pay.
Why Join Us?
• 100% remote work opportunity
• Comprehensive paid training
• Career advancement pathways
• Health benefits & wellness stipend
• Collaborative virtual team culture
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email & chat with professionalism
- Resolve billing, technical & product issues using CRM systems
- Document interactions accurately in Salesforce and maintain customer records
- Meet/exceed KPIs including CSAT scores, resolution time & call quality
- Collaborate with technical teams to resolve complex escalations
- Proactively identify process improvement opportunities
- Adhere to compliance protocols and data security standards
Qualifications
- 1+ years customer service experience (remote preferred)
- Exceptional communication & conflict resolution skills
- Proficient with CRM tools (Salesforce, Zendesk)
- Type 40+ WPM with strong computer literacy
- High-speed internet & quiet home office setup
- Ability to work flexible shifts including evenings/weekends
- Associate degree or equivalent experience