Job Description
Join our award-winning customer service team in the heart of Baltimore! Baltimore Connect Solutions is seeking passionate individuals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in a thriving urban setting. Immediate openings available!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed daily performance metrics
- Collaborate with team members to improve processes
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible shifts including evenings/weekends
- Proficiency with Windows applications
- Positive attitude and resilience under pressure