Job Description
Join Global Solutions Inc., a leading customer experience provider, and become the voice of our prestigious clients! We're seeking dynamic Customer Service Representatives to deliver exceptional support in our state-of-the-art Charlotte call center. Enjoy competitive compensation, comprehensive benefits, and a vibrant team culture dedicated to excellence.
As a CSR, you'll handle inbound/outbound calls, resolve inquiries with empathy, and contribute to our industry-leading satisfaction metrics. We invest in your growth with paid training, career advancement pathways, and performance-based incentives.
Responsibilities
- Handle 50-80 daily calls with professionalism and efficiency
- Resolve customer inquiries regarding products/services using CRM systems
- Document interactions accurately and maintain detailed case notes
- Meet/exceed quality assurance metrics for call resolution
- Collaborate with team members to share best practices
- Adhere to compliance protocols and data security standards
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service/call center experience
- Exceptional verbal communication and active listening skills
- Proficiency in CRM software (Salesforce/Zendesk experience a plus)
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings/weekends as needed
- Passion for delivering outstanding customer experiences