Job Description
Join our award-winning team as a Customer Service Representative in Columbus, OH! We're seeking dynamic individuals to deliver exceptional support experiences across multiple channels. Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture focused on growth and recognition. Immediate openings available!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries via phone, email, and chat
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams for complex issues
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce)
- Ability to multitask in fast-paced environments
- Basic technical troubleshooting knowledge
- Positive attitude and problem-solving mindset