Job Description
Join our award-winning customer support team at Apex Connect Solutions! We're seeking passionate individuals to deliver exceptional service to our growing client base in Denver. Enjoy a collaborative environment, comprehensive training, and career growth opportunities in one of Colorado's most vibrant cities.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat
- Resolve technical issues and product questions efficiently
- Document interactions in CRM systems with precision
- Meet/exceed performance metrics for quality and speed
- Collaborate with team members to improve processes
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Proficiency with Windows OS and basic software
- Strong problem-solving abilities
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and resilience under pressure