Job Description
Join our award-winning customer service team in Fort Worth! At Innovate Solutions Group, we empower representatives to deliver exceptional experiences while building rewarding careers. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment designed for growth. We're seeking passionate individuals ready to make an impact in one of America's fastest-growing cities.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries across multiple channels (phone, email, chat)
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics (CSAT, resolution time)
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work flexible shifts including evenings/weekends
- Clear verbal communication in English
- Type minimum 35 WPM