Job Description
Join ConnectSphere Solutions as a Customer Service Representative and become the voice of innovation in Fresno's thriving tech hub! We're seeking dynamic professionals to deliver exceptional customer experiences while advancing their careers in a supportive, growth-oriented environment. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in one of California's most vibrant cities.
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve issues using multi-channel communication (phone, email, chat)
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution rates
- Collaborate with cross-functional teams to improve service workflows
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Strong typing skills (40+ WPM) and tech proficiency
- Exceptional communication and problem-solving abilities
- Ability to work flexible shifts including evenings/weekends
- Positive attitude with resilience under pressure
- Valid California driver's license (if field visits required)