Job Description
Join our award-winning customer service team in Kansas City! Global Solutions Inc. is seeking dynamic individuals to deliver exceptional support experiences. As a leader in BPO services, we offer competitive benefits, career growth, and a vibrant work culture. No prior call center experience required – we provide comprehensive training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues efficiently using CRM tools and knowledge bases
- Document interactions accurately in Salesforce and ticketing systems
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Collaborate with team members to improve service quality
- Participate in weekly coaching sessions and training
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Previous customer service experience preferred
- Typing speed of 35+ WPM
- Must pass background check and drug screen
- Flexible availability including evenings/weekends