Job Description
Join Milwaukee's premier customer service team! We're seeking energetic Customer Service Representatives to deliver exceptional experiences to our diverse client base. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth is prioritized. No experience necessary – we provide full training. Apply now and start your rewarding career in Milwaukee's thriving call center industry!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, complaints, and technical issues
- Document interactions accurately in CRM systems
- Meet performance metrics (call time, CSAT, resolution rate)
- Collaborate with team members to improve service quality
- Stay updated on product knowledge and company policies
- Identify upsell opportunities for existing clients
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service/call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with Windows OS and CRM software
- Ability to type 40+ WPM with high accuracy
- Positive attitude under pressure and multitasking skills