Job Description
Join our award-winning customer service team in Nashville and become the voice of innovation! We're seeking passionate individuals to deliver exceptional experiences while building meaningful careers. Enjoy competitive compensation, comprehensive benefits, and a vibrant work culture in the heart of Music City.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and internal databases
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics including CSAT and AHT targets
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Strong communication and problem-solving skills
- Ability to navigate multiple software systems simultaneously
- Flexibility to work evenings/weekends during peak seasons
- Proven track record of meeting/exceeding performance goals