Job Description
Join our dynamic team at Oakland Customer Solutions Inc. and become a vital part of our award-winning customer service department! We're seeking passionate individuals to deliver exceptional experiences to our diverse client base. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment in the heart of Oakland. No prior call center experience required – we provide extensive training to set you up for success!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Collaborate with team members to escalate complex issues
- Meet/exceed performance metrics (call volume, resolution time)
- Identify opportunities for process improvements
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent
- Minimum 1 year customer service experience preferred
- Excellent verbal communication skills
- Strong problem-solving abilities
- Proficient with Microsoft Office Suite
- Ability to multitask in fast-paced environment
- Positive attitude with customer-first mindset
- Must pass background check and drug screening