Job Description
Join Omaha Connect Solutions as a Customer Service Representative and become the voice of our valued clients! We're seeking energetic professionals to deliver exceptional support experiences in a fast-paced, collaborative environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement—all while making a real difference in our community.
Why Choose Us? Modern downtown location, performance-based bonuses, tuition reimbursement, and a team-focused culture that celebrates wins. We invest in your success with paid training and flexible scheduling options.
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and account issues using CRM systems
- Document interactions accurately and maintain detailed case notes
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics for call quality and resolution times
- Participate in ongoing training to enhance product knowledge
- Contribute to team goals through cross-functional support
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Type 40+ WPM with strong attention to detail
- Ability to multitask in high-pressure situations
- Available for evenings/weekends as needed
- Positive attitude and problem-solving mindset