Job Description
Join our award-winning customer support team in Dallas, TX! We're seeking passionate individuals to deliver exceptional experiences for our Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a dynamic tech environment.
Our call center offers state-of-the-art facilities, flexible scheduling, and a supportive culture where your growth is prioritized. New hires receive paid training and performance-based incentives.
Apply today to become part of Texas' fastest-growing customer service team!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM systems
- Document interactions accurately in Salesforce and maintain call quality metrics
- Collaborate with technical teams to troubleshoot complex issues
- Meet/exceed daily performance targets (AHT, CSAT, FCR)
- Participate in continuous improvement initiatives
- Maintain strict compliance with data security protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service/call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Available to work flexible shifts including evenings/weekends
- Spanish fluency a significant plus