Job Description
Join Capital Connect Solutions in the heart of Washington DC as a Customer Service Representative and enjoy the stability of weekly pay! We're seeking dynamic individuals to deliver exceptional support to our diverse client base. Our modern downtown office offers a collaborative environment with comprehensive training, career advancement opportunities, and a team-focused culture. If you're passionate about helping others and want financial security with bi-weekly paychecks, this is your opportunity to thrive in one of DC's most rewarding call center roles.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM systems
- Document interactions accurately in Salesforce and maintain case logs
- Collaborate with team members to resolve complex escalations
- Meet/exceed performance metrics (call time, quality scores, CSAT)
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service/call center experience
- Exceptional verbal communication and active listening skills
- Proficient with Microsoft Office and CRM software
- Ability to navigate multiple systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexibility to work rotating shifts (including weekends)
- Positive attitude and resilience in fast-paced environments