Job Description
Join our award-winning customer experience team at Innovate Solutions Inc. in vibrant Charlotte, NC! We're seeking passionate Customer Service Representatives to deliver exceptional support and drive customer loyalty. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in one of America's fastest-growing tech hubs. If you thrive in fast-paced settings and love helping others, this is your opportunity to shine!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to resolve complex product/service issues
- Proactively identify upsell opportunities to enhance customer value
- Meet/exceed performance metrics for resolution times and satisfaction scores
- Contribute to process improvements through customer feedback analysis
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2B/B2C environments
- Proficient in CRM software (Salesforce/Zendesk) and MS Office Suite
- Exceptional communication skills with neutral American English accent
- Ability to multitask in high-volume digital/voice channels
- Problem-solving mindset with strong attention to detail
- Must be authorized to work in the United States