Job Description
Join our award-winning team as a Customer Service Representative at Apex Solutions Inc. in Columbus! We're seeking passionate individuals to deliver exceptional support experiences while building rewarding careers with competitive benefits, growth opportunities, and a collaborative culture. Enjoy flexible scheduling, comprehensive health packages, and quarterly performance bonuses.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Process orders, returns, and account modifications accurately
- Document interactions in CRM systems while maintaining 100% data integrity
- Collaborate with technical teams to resolve escalated issues
- Meet/exceed monthly KPIs for resolution time and first-contact resolution
- Identify upsell opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years in customer service or call center environment
- Proficiency with CRM platforms (Salesforce, Zendesk)
- Exceptional communication and conflict resolution skills
- Ability to type 40+ WPM with 98% accuracy
- Flexible availability including evenings/weekends
- Positive attitude and problem-solving mindset