Job Description
Join our award-winning customer experience team at GlobalConnect Solutions in Fort Worth! We're seeking passionate individuals to deliver exceptional support to our diverse client base. Enjoy a collaborative environment with competitive benefits, growth opportunities, and the chance to make a real impact. Why join us? Comprehensive training, performance bonuses, and a modern downtown workspace with free parking.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with technical teams to resolve complex issues
- Identify upsell opportunities to enhance customer retention
- Meet or exceed performance metrics including CSAT and resolution rates
- Participate in ongoing training to refine product knowledge
- Contribute to process improvements in customer workflows
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in B2B or SaaS environments
- Exceptional verbal/written communication skills
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Strong problem-solving abilities with attention to detail
- Ability to multitask in fast-paced settings
- Spanish bilingual proficiency is a significant plus
- Flexibility to work occasional evenings/weekends as needed