Job Description
Join our award-winning customer experience team at Nexus Solutions Group! We're seeking passionate Customer Service Representatives to deliver exceptional support to our diverse client base in New Orleans. This role offers career growth, competitive benefits, and the opportunity to make a real impact. If you thrive in fast-paced environments and love helping people, apply today!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing, technical, and product issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex cases
- Meet/exceed monthly customer satisfaction targets
- Participate in ongoing product training sessions
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce a plus)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Ability to multitask in high-pressure situations
- Basic technical troubleshooting knowledge
- Spanish fluency a significant advantage