Job Description
Join our award-winning customer support team at TechSupport Solutions and become the voice of our brand! We're seeking passionate individuals to deliver exceptional service experiences to our growing client base in Oklahoma City. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your contributions are valued.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex escalations
- Meet/exceed performance metrics for resolution times
- Identify upsell opportunities through consultative conversations
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong typing skills (40+ WPM) and computer proficiency
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Positive attitude and problem-solving mindset