Job Description
Join our award-winning customer support team in Raleigh! Innovate Solutions Inc. is seeking a passionate Customer Service Representative to deliver exceptional experiences for our growing client base. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in the heart of North Carolina's tech hub. If you thrive in fast-paced settings and love solving problems, this is your opportunity to shine!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with first-contact resolution
- Document interactions accurately in CRM systems while maintaining data quality
- Collaborate with technical teams to troubleshoot complex product issues
- Identify upsell opportunities to enhance customer satisfaction and revenue
- Adhere to SLAs while maintaining high CSAT scores above 95%
- Participate in continuous improvement initiatives for service processes
Qualifications
- 2+ years in customer service or related support role
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Ability to multitask in high-volume digital environments
- Strong problem-solving with data-driven decision-making
- Experience with B2B SaaS products preferred
- High school diploma or equivalent; college degree a plus