Job Description
Join our dynamic team at Capital Connect Solutions, where we empower exceptional customer experiences! We're seeking a passionate Customer Service Representative to be the voice of our brand in Washington DC. In this rewarding role, you'll resolve inquiries with empathy, build lasting client relationships, and contribute to our mission of delivering outstanding service. Enjoy competitive compensation, comprehensive benefits, and a vibrant workplace culture focused on growth and recognition.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with cross-functional teams to resolve complex customer concerns
- Identify opportunities to improve customer experience processes
- Meet or exceed key performance metrics including CSAT and resolution times
Qualifications
- High school diploma or equivalent; college degree preferred
- 2+ years of customer service experience in a fast-paced environment
- Proficiency with CRM platforms (Salesforce, Zendesk) and MS Office Suite
- Exceptional communication skills with strong active listening abilities
- Proven problem-solving skills and emotional intelligence
- Ability to work flexible shifts including evenings and weekends
- Valid work authorization in the United States