Job Description
Join our award-winning customer support team in the vibrant heart of Long Beach! Pacific Coast Solutions is seeking passionate individuals to deliver exceptional service to our diverse clientele. Enjoy a modern workspace with ocean views, comprehensive benefits, and growth opportunities in one of California's most dynamic coastal cities.
We offer competitive compensation, flexible scheduling options, and a supportive team environment focused on professional development. Perfect for career-driven professionals who thrive in fast-paced settings.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction metrics
- Resolve billing, technical, and product issues using CRM tools and knowledge base
- Document interactions accurately in Salesforce while maintaining data integrity
- Collaborate with technical teams to escalate complex issues effectively
- Meet/exceed daily performance targets including handle time and first-contact resolution
- Contribute to process improvements through regular feedback sessions
Qualifications
- Minimum 2 years customer service experience in high-volume contact centers
- Proficiency with CRM platforms (Salesforce preferred) and ticketing systems
- Exceptional verbal/written communication skills with multilingual abilities a plus
- Proven problem-solving abilities with conflict resolution expertise
- Ability to multitask in fast-paced environments while maintaining composure
- High school diploma or equivalent; college degree preferred
- Must pass background check and drug screening