Job Description
Join Fort Worth Solutions Group as a Customer Service Representative and enjoy the stability of weekly pay with comprehensive paid training! We're seeking motivated individuals to deliver exceptional support to our diverse client base in Fort Worth, TX. This role offers immediate start dates, career advancement opportunities, and a supportive team environment. No prior experience required – we provide all necessary training to help you succeed. Apply today and start earning weekly pay!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions and update CRM systems accurately
- Collaborate with team members to ensure seamless service delivery
- Meet/exceed performance metrics for call quality and resolution time
- Participate in ongoing training to enhance product knowledge
- Identify opportunities to improve customer experience processes
Qualifications
- High school diploma or equivalent required
- Strong communication and problem-solving skills
- Ability to work in fast-paced environment
- Basic computer proficiency with Microsoft Office
- Customer service experience preferred but not required
- Reliable internet connection for remote work components
- Positive attitude and team-player mindset
- Must pass background check and drug screening