Job Description
Join our award-winning customer support team as a Customer Service Representative and deliver exceptional remote experiences from home! We're urgently seeking empathetic professionals to serve our Seattle-based clients with innovative solutions. Enjoy competitive pay, flexible scheduling, and comprehensive benefits while making a real impact. No commute required – just your dedication to excellence!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Process orders, returns, and billing adjustments using our CRM platform
- Collaborate with technical teams to troubleshoot complex product issues
- Maintain detailed case documentation in Salesforce
- Identify upsell opportunities during client interactions
- Adhere to PCI compliance standards for payment processing
- Contribute to weekly performance improvement initiatives
Qualifications
- 2+ years customer service experience in high-volume environments
- Proficiency with Zendesk/Salesforce and Microsoft Office Suite
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution abilities
- High-speed internet connection and quiet home office setup
- Available to work evenings/weekends (rotating schedule)