Job Description
Join our dynamic team at CityConnect Solutions and become the voice of Philadelphia! We're hosting an exclusive hiring event for passionate Customer Service Representatives who want to make a real impact on our community. As a key member of our local support team, you'll deliver exceptional service while building lasting relationships with customers across the Greater Philadelphia Area. Enjoy competitive benefits, career growth opportunities, and a vibrant workplace culture that values your contributions.
Responsibilities
- Resolve customer inquiries via phone, email, and in-person interactions
- Process transactions and maintain accurate customer records
- Collaborate with cross-functional teams to resolve complex issues
- Identify opportunities to improve customer experience workflows
- Train new team members on service protocols and systems
- Meet/exceed performance metrics for response times and satisfaction
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in a local business setting
- Strong problem-solving and conflict resolution abilities
- Proficiency with CRM software and MS Office Suite
- Exceptional communication skills in English and Spanish (bilingual a plus)
- Ability to work flexible hours including weekends