Job Description
Join our award-winning customer service team and become the voice of our brand! We're urgently hiring passionate Customer Service Representatives for remote positions based in Detroit, MI. Enjoy the flexibility of working from home while delivering exceptional support to our valued customers. This is your chance to grow with a dynamic company that invests in your success through comprehensive training and career advancement opportunities.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing issues, product questions, and service complaints efficiently
- Document all customer interactions and update CRM systems accurately
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed performance metrics including response time and customer satisfaction scores
- Identify process improvements and suggest innovative solutions
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of customer service experience in remote or hybrid settings
- Exceptional communication skills with strong phone etiquette
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask and prioritize in fast-paced environments
- Strong problem-solving abilities with attention to detail
- Quiet home office setup with reliable high-speed internet
- Flexible schedule availability including evenings/weekends