Job Description
Join ConnectHub Solutions as a Customer Service Representative and launch your career in our dynamic call center environment! We're seeking passionate individuals to deliver exceptional customer experiences while receiving comprehensive paid training. Enjoy competitive compensation, career advancement opportunities, and a supportive team culture in Richmond, VA. No experience required – we'll equip you with all the tools to succeed!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and troubleshoot technical issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics including call quality and resolution times
- Collaborate with team members to improve service delivery
- Adhere to company policies and regulatory requirements
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure and patience in challenging situations
- Basic computer literacy with typing proficiency (25+ WPM)
- Flexibility to work evenings/weekends as needed