Job Description
Join Peak Solutions Group as a Local Customer Service Representative in vibrant Colorado Springs! We're seeking passionate individuals to deliver exceptional service to our community. With comprehensive paid training and growth opportunities, this role is your gateway to a rewarding career in customer support. Enjoy competitive pay, benefits, and a supportive team environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet/exceed performance metrics for call quality and resolution
- Identify opportunities to improve customer experience
- Participate in continuous training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Proficiency with Microsoft Office and CRM tools
- Ability to work flexible shifts (including weekends)
- Positive attitude and team player mentality
- Must pass background check