Job Description
Join our dynamic team as a Customer Service Representative in Detroit! We're offering immediate hire opportunities with comprehensive paid training to launch your career in customer excellence. Enjoy competitive pay, flexible scheduling, and a supportive environment where your growth matters. Perfect for career changers or those seeking stability with advancement opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Collaborate with support teams to escalate complex cases
- Meet/exceed performance metrics for resolution time and satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience or relevant training
- Exceptional verbal/written communication skills
- Strong problem-solving and multitasking abilities
- Proficiency with Windows OS and basic software
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and resilience under pressure