Job Description
Join our award-winning customer service team in Detroit! We're seeking motivated individuals to deliver exceptional support experiences. No experience required – we provide comprehensive paid training to launch your career. Enjoy competitive pay, flexible scheduling, and a collaborative work environment. Become part of a company that invests in your growth while serving Michigan's vibrant community.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM tools and knowledge base
- Document interactions accurately in our customer database
- Meet performance metrics for call quality and resolution times
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Customer-focused mindset with problem-solving aptitude
- Reliable internet connection for remote training (if applicable)
- Willingness to work rotating shifts including weekends