Job Description
Join Our Remote Customer Service Team Today!
We're urgently hiring dedicated Customer Service Representatives for immediate work-from-home positions in Oklahoma City. Enjoy competitive pay, comprehensive training, and flexible remote arrangements while delivering exceptional support to our valued customers. If you're passionate about problem-solving and thrive in a virtual environment, apply now!
What We Offer:
- Hourly pay: $18-$25 USD
- 100% remote work setup
- Health/dental benefits
- Career advancement opportunities
- Performance bonuses
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve billing, technical, and product issues
- Document interactions in CRM systems accurately
- Collaborate with team to improve service quality
- Meet performance metrics (CSAT, FCR, AHT)
- Escalate complex issues to senior staff
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience
- Excellent communication & empathy skills
- Proficient in remote work tools (Zoom, Slack)
- Ability to type 40+ WPM
- Strong problem-solving abilities
- Reliable high-speed internet connection
- Quiet, dedicated home office space