Job Description
Join our award-winning customer service team in Charlotte and launch your career with comprehensive paid training! We're seeking motivated individuals to deliver exceptional support experiences while earning competitive hourly wages plus performance bonuses. Enjoy a modern work environment with flexible scheduling opportunities and clear growth paths into leadership roles.
Our 4-week paid training program covers industry-leading CRM systems, conflict resolution techniques, and product knowledge – no experience required! After training, you'll handle inbound/outbound calls for Fortune 500 clients in industries like healthcare, finance, and technology. We offer health benefits starting on day 1, paid time off, and quarterly team-building events.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in Salesforce CRM while maintaining accuracy standards
- Meet/exceed key performance metrics (CSAT, AHT, FCR)
- Collaborate with technical teams to resolve complex issues
- Participate in weekly coaching sessions and skills workshops
- Identify process improvement opportunities and share feedback
- Maintain strict compliance with HIPAA/PCI security protocols
Qualifications
- High school diploma or equivalent required
- Exceptional verbal/written communication skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and critical thinking abilities
- Previous customer service experience preferred but not required
- Typing speed of 35+ WPM with high accuracy
- Ability to work flexible shifts including evenings/weekends
- Pass background check and pre-employment assessment