Job Description
Join Our Team at Zenith Customer Care
We are looking for a motivated and empathetic Customer Service Representative to join our team in Washington. If you are ready for an immediate start and want to work in a dynamic environment, we want to hear from you.
At Zenith, we pride ourselves on delivering exceptional support to our clients. As a CS Rep, you will be the voice of our brand, ensuring every customer interaction is positive and solution-oriented. We offer a comprehensive benefits package, ongoing training, and a clear path for career advancement.
Why Apply?
- Immediate start available for the right candidate.
- Competitive pay ranging from $18.00 to $24.00 per hour.
- Flexible work schedule options (Hybrid/Remote).
- Health, dental, and vision insurance.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a focus on resolution and satisfaction.
- Accurately log customer interactions, issues, and resolutions into the CRM database.
- Identify customer needs and provide appropriate solutions or escalate complex issues to senior management.
- Maintain a deep knowledge of our products and services to provide accurate information.
- Collaborate with the internal team to improve service processes and customer feedback scores.
- Handle sensitive customer information with strict adherence to data privacy policies.
Qualifications
- High school diploma or equivalent; Associate degree or technical certification preferred.
- 1-2 years of experience in customer service, call center, or technical support is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a patient, friendly demeanor.
- Proficient in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to work independently and manage time effectively in a fast-paced setting.