Job Description
Join Atlanta Connect Solutions' dynamic team as a Customer Service Representative! We're hosting an exclusive hiring event for motivated individuals passionate about delivering exceptional customer experiences. This role offers competitive compensation, comprehensive benefits, and clear career growth pathways within our Fortune 500 client ecosystem.
Our award-winning support team operates in a modern downtown Atlanta facility with state-of-the-art technology. Enjoy a collaborative culture that values work-life balance through flexible scheduling options and professional development programs.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with first-contact resolution excellence
- Document interactions in CRM systems with precision and attention to detail
- Collaborate with technical teams to troubleshoot complex account issues
- Maintain performance metrics including CSAT scores and handle times
- Participate in ongoing product knowledge training and certification programs
- Identify upsell opportunities for premium service offerings
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- 1+ years customer service or call center experience
- Proficiency with CRM platforms (Salesforce experience highly valued)
- Exceptional communication skills and emotional intelligence
- Ability to type 40+ WPM with 95% accuracy
- Reliable transportation to downtown Atlanta facility
- Flexible availability including evenings and weekends