Job Description
Join our award-winning customer experience team at Apex Solutions Group! We're seeking passionate individuals to deliver exceptional service to our valued clients. This full-time position offers immediate start and competitive benefits in a dynamic, growth-oriented environment. If you thrive in fast-paced settings and possess exceptional communication skills, we encourage you to apply today.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and product issues using CRM tools and knowledge base resources
- Document interactions accurately in Salesforce while maintaining data quality standards
- Collaborate with technical teams to escalate complex issues and ensure timely resolutions
- Contribute to process improvement initiatives to enhance customer satisfaction metrics
- Participate in ongoing training to stay updated on products and service protocols
Qualifications
- High school diploma or equivalent; associate degree preferred
- 2+ years customer service experience in B2B or high-volume environment
- Proficiency with CRM platforms (Salesforce experience strongly preferred)
- Exceptional verbal/written communication and conflict resolution skills
- Type 45+ WPM with strong attention to detail
- Ability to work flexible shifts including evenings/weekends as needed
- Positive attitude with proven problem-solving abilities