Job Description
Join Nexus Solutions as a Customer Service Representative and kickstart your career in customer support! We're seeking passionate individuals with no prior experience to deliver exceptional service to our clients across Boston, New York, and remote positions.
Why Work With Us?
- Comprehensive paid training program
- Health, dental, and vision benefits
- Flexible remote work options
- Career advancement opportunities
- Collaborative team environment
Whether you're in Boston's vibrant neighborhoods or working from home in New York, you'll be part of a team dedicated to customer excellence. We provide all the tools and support you need to succeed!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet performance metrics for response times and satisfaction
- Continuously improve product knowledge through training
- Support cross-functional teams during peak seasons
Qualifications
- High school diploma or equivalent required
- No experience necessary – we provide full training!
- Excellent communication skills (verbal/written)
- Strong problem-solving abilities
- Basic computer proficiency
- Reliable internet connection for remote roles
- Ability to work independently and collaboratively
- Positive attitude and customer-first mindset